Where We’re Going, We Don’t Need Roads
November 21, 2017
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(Photo credit: Simeon Berg via Flickr Creative Commons) In my last post, I talked about the many changes we’ve seen in the last year or so, along
(Photo credit: Simeon Berg via Flickr Creative Commons) In my last post, I talked about the many changes we’ve seen in the last year or so, along
I’ve been in the “real world” in business for about two decades, and I’ve been “doing digital” for almost 14 years — about two-thirds of
In September of 2016 IBM hired their first CMO with experience in the startup world as well as in big business. Her name is Michelle
Cat: Where are you going? Alice: Which way should I go? Cat: That depends on where you are going. Alice: I don’t know. Cat: Then
Perhaps the most surreal new phrase in the American lexicon is “alternative facts” — introduced by Trump administration senior advisor Kellyanne Conway in a bizarre
What does the Inauguration of the 45th American President and Blockbuster have in common? The organizations weren’t listening. I know, probably an answer far less snarky than
(Photo credit: Yuri Samoilov via Flickr Creative Commons) You might not have realized it, but on October 21, 2016, the role of the CMO —
(Photo credit: Terry Johnston Photo via Flickr Creative Commons) If you haven’t yet heard the Internet-based tale of Louise Delage, it’s worth a few minutes of
“I skate to where the puck is going to be, not where it has been.” ~ Wayne Gretzky When big companies begin to leverage their
Customer Experience is all the rage, but is it really delivering results? We’re seeing new CX related efforts in companies big and small. They have
