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We take you

beyond customer journey maps,

to customer journey analytics.

Customers expect a relationship, not a transaction alone.

We help you grasp the different expectations one customer has from the next.

Smart cities of tomorrow are rising out of the smart data of today.

Stronger, more dynamic communities, workforces, healthcare, and mobility can be

powered by the information already in hand.

We are building a smarter future for us all.

Customer data privacy laws and increasing threats of data breaches shouldn’t present you with challenges to revenue growth.

From FTC rules to global legislation, we empower brands to

operate with secure compliance

Just because your product needs maintenance and repair doesn’t mean you should ask for customer time to go to waste.

We enable you to create new services and paths to customer happiness.

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blog

How to Know Your Customers Before It’s Too Late

Get your data ready. Once you've defined your audience, the next step is to determine how to best collect data about them. Start by taking a good look at your existing tools and platforms. Do you have a CRM? A billing system? Customer service software? Inventory...

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podcasts

As Far As We Know, a podcast hosted by Brain+Trust's Tracy Arrington and Tim Hayden, provides thought-provoking discussion with remarkable guests around the power of data, leadership and culture in our volatile business world. Each episode presents compelling perspectives from the most provocative arenas of media, commerce, academia, technology and science.

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