
The Hidden Cost of Hasty Innovation: Why Internal Discovery Must Precede Vendor Selection
The most successful technology implementations aren’t the result of choosing the best vendor—they’re the result of choosing the right vendor for your specific organizational context. Discovery makes that choice possible. In the rush to modernize and gain competitive advantages, businesses often leap directly to vendor selection for transformative technologies like customer data platforms, marketing automation, cloud services, and AI tools. This approach, while appearing logical, frequently results in costly misalignments,