by Tim Hayden | Sep 29, 2020 | AI (artificial intelligence), Customer Experience, Cyber Security, Trust
Delivering a customer-centric content experience is the ultimate marketing goal. But data management issues and an impending seismic shift may prevent you from reaching it. Use these approaches to bridge the chasm that will be left when Google, Apple, and others end...
by Tim Hayden | Jan 9, 2020 | AI (artificial intelligence), Auto Industry, Customer Experience, Cyber Security, Innovation, Leadership, Strategy, Trust
We are already a week into 2020, and it is obvious that this will be a challenging and opportunistic decade for business. Not since I was managing staffing efforts for EDS and SAIC to deal with legacy systems integration and Y2K compliance projects have I seen so much...
by Tim Hayden | Apr 17, 2018 | AI (artificial intelligence)
We’ve certainly learned quite a bit about Facebook over the last few weeks, haven’t we? What’s becoming increasingly clear with every conversation, every question answered (or skirted), and every discovery is that data privacy and ownership are at...
by Tim Hayden | Mar 7, 2018 | AI (artificial intelligence), Customer Experience, Innovation, Strategy
In a previous post my colleague Scott Monty shared a word on The Silent Brand Killer, a brief note on the very real threat of brand dilution and competition that Amazon represents to just about any consumer-facing business. Today, we take a look at one of the...
by Administrator | Feb 20, 2018 | AI (artificial intelligence), Podcasts, The Difference Podcast
In the third episode of The Difference, Brain+Trust Partners’ Tim Hayden and co-host Jay Acunzo talk artificial intelligence. Tim dives into his past and present work with larger organizations and innovative tech companies, and the guys discuss the hype around...