by Tim Hayden | Dec 20, 2018 | Innovation
A most interesting exchange happened just last week. A digital capability provider that deals with search optimization asked me to fill out a form (not even a form, it’s a MS Word document) describing a potential client’s business. The reason: The capability provider...
by Tim Hayden | Aug 17, 2018 | Innovation, Uncategorized
This marks our second consecutive year to host a speaker series at Health:Further. On Wednesday, August 29, 2018, Brain+Trust Partners will host the Consumerizing the Healthcare Experience track in Nashville. As part of our participation in the festival, we are...
by Tim Hayden | Mar 7, 2018 | Artificial Intelligence, Customer Experience, Innovation, Strategy
In a previous post my colleague Scott Monty shared a word on The Silent Brand Killer, a brief note on the very real threat of brand dilution and competition that Amazon represents to just about any consumer-facing business. Today, we take a look at one of the...
by Tim Hayden | Mar 2, 2018 | Customer Experience, Innovation, Leadership, Strategy
(Photo credit: Jason Thibault via Flickr Creative Commons) One of the most overused terms in entrepreneurship is “pivot.” You’ve undoubtedly seen it used by various startups, and it seems like they’re trying to fix a broken business. Or it may...
by Administrator | Jan 11, 2018 | Business News, Customer Experience, Innovation, Leadership
To start 2018 with a bang, a couple of the Brain+Trust Partners team members headed to CES to take in all the breakthrough technology being introduced. Tim Hayden was invited to IBM Watson Internet of Things’ booth for an Expert Chat. The interview took place...
by Administrator | Jan 3, 2018 | Automobile Industry, Innovation
(Photo credit: Fortune Magazine) The future of the industry we used to know as “automotive” is now more accurately described as the “mobility industry.” Dramatic changes are coming, but perhaps none as significant or drastic as ownership of the customer relationship,...
