by Tim Hayden | Feb 26, 2024 | AI (artificial intelligence), Business News, Customer Data Platforms (CDP), Customer Experience, Cyber Security, Innovation, Leadership, Managing Liability, Strategy, Trust
Over the past decade, beyond the push for data warehousing and vanity metrics, enterprise brands have been searching for customer intelligence that improves media performance, personalizes experiences, and drives revenue growth. In 2024, this will be an urgent...
by Jo Borras | Nov 2, 2023 | Auto Industry, BUSINESS, Cyber Security, Insurance, TECHNOLOGY
Seventy five percent of dealers who updated their security policies to meet the FTC’s June 2023 compliance deadline are already seeing vast improvements. — CDK Global Data privacy is a critical factor to continued success for dealers in 2023, but a new study from CDK...
by Jo Borras | Oct 5, 2023 | AI (artificial intelligence), BUSINESS, Cyber Security, TECHNOLOGY
Recent changes to the FTC Safeguards have changed the types of companies we typically think of as “financial institutions,” and that’s critically important for business owners who might not realize that – surprise! – a whole new set of rules suddenly applies to them....
by Jo Borras | May 22, 2023 | BUSINESS, Customer Experience, Cyber Security, Managing Liability, TECHNOLOGY
Most companies don’t consider regulatory compliance and data security thrilling next-level adventures, and we have a hot take on that! The original FTC Safeguards Rule first took effect in 2003 to ensure that financial institutions maintained a given set of...
by Tim Hayden | Sep 29, 2020 | AI (artificial intelligence), Customer Experience, Cyber Security, Trust
Delivering a customer-centric content experience is the ultimate marketing goal. But data management issues and an impending seismic shift may prevent you from reaching it. Use these approaches to bridge the chasm that will be left when Google, Apple, and others end...
by Tim Hayden | Jan 9, 2020 | AI (artificial intelligence), Auto Industry, Customer Experience, Cyber Security, Innovation, Leadership, Strategy, Trust
We are already a week into 2020, and it is obvious that this will be a challenging and opportunistic decade for business. Not since I was managing staffing efforts for EDS and SAIC to deal with legacy systems integration and Y2K compliance projects have I seen so much...