by Tim Hayden | Jun 8, 2022 | Artificial Intelligence, Customer Experience, Featured Post, Innovation, Media, Strategy, Trust, Uncategorized
Get your data ready. Once you’ve defined your audience, the next step is to determine how to best collect data about them. Start by taking a good look at your existing tools and platforms. Do you have a CRM? A billing system? Customer service software? Inventory...
by Tim Hayden | Jul 11, 2021 | Uncategorized
Between now and 2030 the automotive industry as we know it will undergo more change than it saw during the previous 100 years. For automakers (OEMs), dealers, suppliers, and service organizations, these rapid and fundamental changes to the entire industry and...
by Tim Hayden | Sep 29, 2020 | Artificial Intelligence, Customer Experience, Featured Post, Future of Work, Security, Trust, Uncategorized
Delivering a customer-centric content experience is the ultimate marketing goal. But data management issues and an impending seismic shift may prevent you from reaching it. Use these approaches to bridge the chasm that will be left when Google, Apple, and others end...
