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Moving From Channel Strategy to Customer Centricity

Moving From Channel Strategy to Customer Centricity

by Tim Hayden | May 9, 2018 | Customer Experience

Last week’s commentary began with a focus on Big Tech – how Facebook and Google hold a duopoly in digital advertising – and ended with a call for brands to own their data. Given that the piece mostly focused on the former, we’d like to explore the latter a...
Weathering the Storm

Weathering the Storm

by Tim Hayden | Apr 30, 2018 | Business News, Innovation, Leadership, Strategy

Amid all of the recent uproar of data privacy issues among a number of companies, the outrage did nothing to stop the forward motion of Big Tech. Timing, incentives, and lack of competition all play a part in explaining this unstoppable force....
Brain+Trust Partners: Perspective on Transformation

Brain+Trust Partners: Perspective on Transformation

by Tim Hayden | Mar 2, 2018 | Customer Experience, Innovation, Leadership, Strategy

(Photo credit: Jason Thibault via Flickr Creative Commons) One of the most overused terms in entrepreneurship is “pivot.” You’ve undoubtedly seen it used by various startups, and it seems like they’re trying to fix a broken business. Or it may...
The Difference: Episode 3 – Artificial Intelligence: Setting Expectations

The Difference: Episode 3 – Artificial Intelligence: Setting Expectations

by Administrator | Feb 20, 2018 | Artificial Intelligence, Podcast, The Difference Podcast

In the third episode of The Difference, Brain+Trust Partners’ Tim Hayden and co-host Jay Acunzo talk artificial intelligence. Tim dives into his past and present work with larger organizations and innovative tech companies, and the guys discuss the hype around...
Customer Experience, 2007, 2017 and Onward…

Customer Experience, 2007, 2017 and Onward…

by Tim Hayden | Nov 29, 2017 | Customer Experience, Leadership, Strategy

This fall, we are celebrating the one-year mark of Brain+Trust Partners being open for operations. It has been a kinetic launch, and we will forever have a “startup” attitude, leaning into a journey that each day has seemingly only just begun. After all, the rate of...
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thetimhayden Tim Hayden @thetimhayden ·
12 Apr

I’ve been in Long Beach the past 20 hours on a site visit for @ElectrifyExpo’s #IndustryDay being hosted here on June 3. It is an amazing venue that only the speakers will outshine. If you’re into #mobility and #EVs, this is where the future is pondered and revealed. https://twitter.com/ElectrifyNews/status/1513956371321999369

ElectrifyNews @ElectrifyNews

Industry Day kicks off our 2022 season in Long Beach, CA with a unique, industry-only offering that’s loaded with new products, EV announcements, featured speakers & industry expert panels that offer insight into the future of e-mobility.
​​Read more here: https://bit.ly/3E42Yw2

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thetimhayden Tim Hayden @thetimhayden ·
29 Mar

You hear me talk about #datagovernance and #customerexperience here; we @YourBrainTrust also work with State gov’ts and NGOs to remedy & prevent tragedies caused by #baddata & antiquated systems/processes. Kids need our best! Alas, Texas is not a client… https://twitter.com/TexasTribune/status/1508631876474490880

Texas Tribune @TexasTribune

Watchdogs of Texas’ troubled foster care system found "ample evidence" former sex trafficking victims were abused at a foster care facility, contradicting the Texas Rangers’ findings earlier this month. https://bit.ly/3iJv7i9

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