by Tim Hayden | Jun 7, 2018 | Leadership
I’m sorry. How often do you hear those words? I mean hear them applied really sincerely. These days, probably not much. The journalist Ambrose Bierce lived from 1842 to 1914 and in The Devil’s Dictionary, he wrote that to apologize was “to lay the foundation for...
by Tim Hayden | Apr 24, 2018 | Trust
The Facebook / Cambridge Analytica news has brought quite a bit of the unrealized or unspoken of the tech world into national consciousness. Collectively (and individually in some cases), we’ve been talking about data, privacy, and what we’re willing to...
by Tim Hayden | Apr 11, 2018 | Customer Experience, Cyber Security, Leadership, Trust
As we write, Facebook CEO Mark Zuckerberg is appearing before Congressional committees where he is testifying on Facebook’s approach to data and privacy. We read the prepared testimony that Facebook released (spoiler alert!) and caught some of the questioning....
by Tim Hayden | Mar 29, 2018 | Leadership
The technology sector – particularly that of Silicon Valley – has been under fire in the last year or so. We’ve seen it through Uber’s toxic culture and glib attitude about geotracking customers even when they weren’t using the app (among other...
by Tim Hayden | Dec 7, 2016 | Business News, Trust
Note: this commentary originally appeared as an episode of The Full Monty show. You can listen to it here: So much about the political and media cycle in 2016 has been unusual, uncommon, or unprecedented. If anyone thought this pattern would end once the...