by Tim Hayden | Jun 8, 2022 | Artificial Intelligence, Customer Experience, Featured Post, Innovation, Media, Strategy, Trust, Uncategorized
Get your data ready. Once you’ve defined your audience, the next step is to determine how to best collect data about them. Start by taking a good look at your existing tools and platforms. Do you have a CRM? A billing system? Customer service software? Inventory...
by Tim Hayden | Jul 11, 2021 | Uncategorized
Between now and 2030 the automotive industry as we know it will undergo more change than it saw during the previous 100 years. For automakers (OEMs), dealers, suppliers, and service organizations, these rapid and fundamental changes to the entire industry and...
by Tim Hayden | Sep 29, 2020 | Artificial Intelligence, Customer Experience, Featured Post, Future of Work, Security, Trust, Uncategorized
Delivering a customer-centric content experience is the ultimate marketing goal. But data management issues and an impending seismic shift may prevent you from reaching it. Use these approaches to bridge the chasm that will be left when Google, Apple, and others end...
by Tim Hayden | May 26, 2020 | As Far as We Know Podcast, Podcast
The future must be safer than it is today, with frictionless customer experiences, in order for any brand to grow. E-commerce has become the popular option for shoppers of just about everything, and identity theft and fraud are a growing threat. In this episode, we...
by Tim Hayden | Jan 9, 2020 | Artificial Intelligence, Automobile Industry, Customer Experience, Featured Post, Innovation, Leadership, Security, Strategy, Trust
We are already a week into 2020, and it is obvious that this will be a challenging and opportunistic decade for business. Not since I was managing staffing efforts for EDS and SAIC to deal with legacy systems integration and Y2K compliance projects have I seen so much...
