by Jo Borras | Jan 18, 2024 | AI (artificial intelligence), Auto Industry, BUSINESS, Customer Data Platforms (CDP), Customer Experience, Innovation, TECHNOLOGY
A Customer Data Platform, or CDP, is a comprehensive system that collects, unifies, and organizes customer and operational data from various touch points and channels into a centralized platform. It creates a unified customer profile and multiple AI models of your...
by Jo Borras | Nov 2, 2023 | Auto Industry, BUSINESS, Cyber Security, Insurance, TECHNOLOGY
Seventy five percent of dealers who updated their security policies to meet the FTC’s June 2023 compliance deadline are already seeing vast improvements. — CDK Global Data privacy is a critical factor to continued success for dealers in 2023, but a new study from CDK...
by Jo Borras | Oct 16, 2023 | Auto Industry, BUSINESS, Customer Data Platforms (CDP), Customer Experience, TECHNOLOGY
Despite the ever-growing number of vendors rushing to put a new CDP on the market, it’s a strange truth that most of the CDPs out there are not actually platforms for customer data — and that’s a real potential problem for car dealers. So, why aren’t these “CPDs”...
by Jo Borras | Aug 15, 2023 | AI (artificial intelligence), Auto Industry, BUSINESS, Innovation, Leadership, MOBILITY, TECHNOLOGY, Trust
With urban areas struggling with traffic congestion, AI solutions have emerged in accessing real-time information from vehicles for traffic management, and utilizing mobility on demand in trip planning through a single user interface. — Science Direct In our...
by Jo Borras | Aug 4, 2023 | Auto Industry, BUSINESS, Trust
Car-buying has become more seamless than ever. “Frictionless,” as the consultants like to say, thanks to modern technology – but the same tech that makes it easier than ever for customers to take a snapshot of an ID or insurance card or pay stub and get...
by Jo Borras | Aug 3, 2023 | AI (artificial intelligence), Auto Industry, BUSINESS, MOBILITY, TECHNOLOGY
Intelligent Infrastructure optimizes infrastructure resources for application consumption through the use of infrastructure machine learning and applying tuning as software overlays – studying environments to drive automation and save millions of management hours....