This fall, we are celebrating the one-year mark of Brain+Trust Partners being open for operations. It has been a kinetic launch, and we will forever
What does the Inauguration of the 45th American President and Blockbuster have in common? The organizations weren’t listening. I know, probably an answer far less snarky than
(Photo credit: Terry Johnston Photo via Flickr Creative Commons) If you haven’t yet heard the Internet-based tale of Louise Delage, it’s worth a few minutes of
By Qwertyxp2000 via Wikimedia Commons Last week, I made a major career announcement; my partners and I launched the executive consultancy Brain+Trust Partners. We pulled all of
“I skate to where the puck is going to be, not where it has been.” ~ Wayne Gretzky When big companies begin to leverage their
Customer Experience is all the rage, but is it really delivering results? We’re seeing new CX related efforts in companies big and small. They have
