Article & News

Tag: customer experience

The Lost Art of Apology

I’m sorry. How often do you hear those words? I mean hear them applied really sincerely. These days, probably not much. The journalist Ambrose Bierce lived from

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The Course of Empire - Destruction

Our Terms of Service Have Changed

The Facebook / Cambridge Analytica news has brought quite a bit of the unrealized or unspoken of the tech world into national consciousness. Collectively (and individually in

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The Silent Brand Killer

They say that high blood pressure is “the silent killer.” However, what will ultimately defeat CPG brands is not a silent killer, but rather an

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