by Tim Hayden | Jun 7, 2018 | Leadership
I’m sorry. How often do you hear those words? I mean hear them applied really sincerely. These days, probably not much. The journalist Ambrose Bierce lived from 1842 to 1914 and in The Devil’s Dictionary, he wrote that to apologize was “to lay the foundation for...
by Tim Hayden | May 22, 2018 | Leadership
Last week, we were treated to one of the major conflicts of our time. It was not global superpowers at loggerheads, but rather the Internet, looking to skewer itself over the audio clip known as Yanny or Laurel. To me, the most fascinating part of this was not the...
by Tim Hayden | Apr 24, 2018 | Trust
The Facebook / Cambridge Analytica news has brought quite a bit of the unrealized or unspoken of the tech world into national consciousness. Collectively (and individually in some cases), we’ve been talking about data, privacy, and what we’re willing to...
by Tim Hayden | Apr 11, 2018 | Customer Experience, Leadership, Security, Trust
As we write, Facebook CEO Mark Zuckerberg is appearing before Congressional committees where he is testifying on Facebook’s approach to data and privacy. We read the prepared testimony that Facebook released (spoiler alert!) and caught some of the questioning....
by Tim Hayden | Mar 6, 2018 | Customer Experience
They say that high blood pressure is “the silent killer.” However, what will ultimately defeat CPG brands is not a silent killer, but rather an invisible one. When you use an Amazon Echo, unless you’ve established some loyal relationship with a...
