by Tim Hayden | Jan 9, 2020 | AI (artificial intelligence), Auto Industry, Customer Experience, Cyber Security, Innovation, Leadership, Strategy, Trust
We are already a week into 2020, and it is obvious that this will be a challenging and opportunistic decade for business. Not since I was managing staffing efforts for EDS and SAIC to deal with legacy systems integration and Y2K compliance projects have I seen so much...
by Tim Hayden | Dec 20, 2018 | Innovation
A most interesting exchange happened just last week. A digital capability provider that deals with search optimization asked me to fill out a form (not even a form, it’s a MS Word document) describing a potential client’s business. The reason: The capability provider...
by Tim Hayden | Aug 17, 2018 | Innovation
This marks our second consecutive year to host a speaker series at Health:Further. On Wednesday, August 29, 2018, Brain+Trust Partners will host the Consumerizing the Healthcare Experience track in Nashville. As part of our participation in the festival, we are...
by Tim Hayden | Apr 30, 2018 | Business News, Innovation, Leadership, Strategy
Amid all of the recent uproar of data privacy issues among a number of companies, the outrage did nothing to stop the forward motion of Big Tech. Timing, incentives, and lack of competition all play a part in explaining this unstoppable force....
by Tim Hayden | Mar 7, 2018 | AI (artificial intelligence), Customer Experience, Innovation, Strategy
In a previous post my colleague Scott Monty shared a word on The Silent Brand Killer, a brief note on the very real threat of brand dilution and competition that Amazon represents to just about any consumer-facing business. Today, we take a look at one of the...
by Tim Hayden | Mar 2, 2018 | Customer Experience, Innovation, Leadership, Strategy
(Photo credit: Jason Thibault via Flickr Creative Commons) One of the most overused terms in entrepreneurship is “pivot.” You’ve undoubtedly seen it used by various startups, and it seems like they’re trying to fix a broken business. Or it may...
