by Administrator | Jan 17, 2017 | Customer Experience, Innovation, Strategy
What does the Inauguration of the 45th American President and Blockbuster have in common? The organizations weren’t listening. I know, probably an answer far less snarky than what you were expecting. However, there is a far more pragmatic and important reality...
by Administrator | Oct 25, 2016 | Business News, Cyber Security, Strategy
(Photo credit: Yuri Samoilov via Flickr Creative Commons) You might not have realized it, but on October 21, 2016, the role of the CMO — and writ larger, business itself — changed forever. Last Friday’s DDoS attacks on the Dyn Managed DNS infrastructure took out much...
by Administrator | Oct 12, 2016 | Customer Experience, Trust
(Photo credit: Terry Johnston Photo via Flickr Creative Commons) If you haven’t yet heard the Internet-based tale of Louise Delage, it’s worth a few minutes of your time and consideration. Ms. Delage, a 25 year old woman from Paris, joined Instagram on...
by Administrator | Oct 4, 2016 | Customer Experience, Leadership
“I skate to where the puck is going to be, not where it has been.” ~ Wayne Gretzky When big companies begin to leverage their platforms for a specific niche, one should wisely take notice. It was no big deal when Craigslist job postings entered local...
by Administrator | Oct 3, 2016 | Customer Experience, Leadership, Strategy
Customer Experience is all the rage, but is it really delivering results? We’re seeing new CX related efforts in companies big and small. They have been started in IT, Customer Service, marketing and many other silos within organizations. Case studies galore are...