by Administrator | Nov 21, 2017 | Leadership, Strategy
(Photo credit: Simeon Berg via Flickr Creative Commons) In my last post, I talked about the many changes we’ve seen in the last year or so, along with the challenges that executives face as digital business transformation looms large. When I hop in my modified 1985...
by Administrator | Jan 17, 2017 | Customer Experience, Innovation, Strategy
What does the Inauguration of the 45th American President and Blockbuster have in common? The organizations weren’t listening. I know, probably an answer far less snarky than what you were expecting. However, there is a far more pragmatic and important reality...