Leadership
June 7, 2018

The Lost Art of Apology

I’m sorry. How often do you hear those words? I mean hear them applied really sincerely. These days, probably not much. The journalist Ambrose Bierce lived from 1842 to 1914 and in The Devil's Dictionary, he wrote that to apologize was “to lay the foundation for a future offence.” And isn't that what…
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Leadership
May 22, 2018

It’s All About Perspective

Last week, we were treated to one of the major conflicts of our time. It was not global superpowers at loggerheads, but rather the Internet, looking to skewer itself over the audio clip known as Yanny or Laurel. To me, the most fascinating part of this was not the debate, but…
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Customer ExperienceLeadershipSecurityTrustUncategorized
April 11, 2018

With Great Power Comes Great Responsibility

As we write, Facebook CEO Mark Zuckerberg is appearing before Congressional committees where he is testifying on Facebook's approach to data and privacy. We read the prepared testimony that Facebook released (spoiler alert!) and caught some of the questioning. You've probably heard the phrase "with great power comes great responsibility." Its origins are uncertain, as…
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Leadership
March 29, 2018

The Crisis at Facebook is Not About Data; It’s About Leadership

The technology sector – particularly that of Silicon Valley – has been under fire in the last year or so. We've seen it through Uber's toxic culture and glib attitude about geotracking customers even when they weren't using the app (among other things), Twitter and Facebook enabling of bots and trolls under…
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Business NewsLeadership
March 13, 2018

Announcing Brain+Trust Insights

Like any startup, Brain+Trust Partners has pivoted its course several times as we capitalize on new opportunities to grow. And, today we’ve reached another high water mark, like few our company has ever experienced. Brain+Trust Partners is proud and excited to welcome Brain+Trust Insights, and two new Partners to the…
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Customer ExperienceInnovationLeadershipStrategy
March 2, 2018

Brain+Trust Partners: Perspective on Transformation

(Photo credit: Jason Thibault via Flickr Creative Commons) One of the most overused terms in entrepreneurship is "pivot." You've undoubtedly seen it used by various startups, and it seems like they're trying to fix a broken business. Or it may seem like they've tapped into some new insight and are…
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Leadership
February 5, 2018

Connection Interrupted Podcast: Lessons in Leadership with Scott Monty

Scott Monty joined Sam Maule on the podcast Connection Interrupted to discuss the importance of authentic storytelling and leadership. Scott shared his leadership lessons from his time as the Global Digital & Multimedia Communications Manager for Ford Motor Company from 2008-2014, where he witnessed firsthand the authentic leadership qualities of Ford's then-CEO,…
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Leadership
February 1, 2018

This One Thing is at the Core of Leadership

Too often we think of leadership as a series of tasks to manage, of goals to meet and numbers to hit. It's a matter of jumping through hoops that we create for ourselves or that others set for us, and we're judged on how much we've done. But true leaders…
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Business NewsCustomer ExperienceInnovationLeadership
January 11, 2018

CES 2018 IBM Watson IoT Expert Chat with Tim Hayden

To start 2018 with a bang, a couple of the Brain+Trust Partners team members headed to CES to take in all the breakthrough technology being introduced. Tim Hayden was invited to IBM Watson Internet of Things’ booth for an Expert Chat. The interview took place in #accessibleOlli which is an all-electric,…
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Customer ExperienceLeadershipStrategyUncategorized
November 29, 2017

Customer Experience, 2007, 2017 and Onward…

This fall, we are celebrating the one-year mark of Brain+Trust Partners being open for operations. It has been a kinetic launch, and we will forever have a “startup” attitude, leaning into a journey that each day has seemingly only just begun. After all, the rate of change in human behavior…
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